Businesses are becoming technology-driven and has become crucial for any organization. IT operations have immense pressure to manage day-to-day management and monitoring activities to enhance services availability and scalability. Business leaders are looking forward for specialist to manage IT operations and let internal IT team focus on core competencies and innovation.
KENEXES IT Operations and Managed Services, aims optimizing your current business processes with well-defined service management. With technical expertise and modular service packages, we provide end-to-end management of your technology domain(s), from remote infrastructure management services (RIMS) on-premises and cloud, IT service management, to network operations management (NoC).
Infrastructure Management Services
Today businesses are facing substantial challenges to effectively manage and optimize their IT infrastructure and operations across on-premises and cloud. IT teams are struggling to meet service level agreement and deliver quality services.KENEXES Infrastructure Management Services, provides comprehensive remote infrastructure management and support for IT infrastructure on-premises or in-cloud. We provide end-to-end management, monitoring and security for wide range of technology platforms across hybrid IT infrastructure to meet service levels and improve productivity. Our team of experts provides proactive management and monitoring of various aspects of your IT infrastructure including networks, servers, databases, and applications.
Network Operations Center
To assure uptime of business critical applications, services and data, organizations maintains dedicated team and in-house network operations center (NoC) for continuously monitoring, analysis and control. These organizations are considering managed NoC providers to overcome increasing in-house NoC operations cost and administrative efforts.KENEXES 24×7 Network Operations Center (NoC) is fully managed service for pro-active monitoring and management endpoints on client networks whether on-premises or on-cloud. Our NoC Services provides multiple levels of support, where you can opt best for your monitoring and escalation requirements. Highly-qualified technical and operations team provides pro-active and real-time monitoring of your business critical services and applications to improve service levels and mean time to resolution (MTTR) metrics.
Service Management - 24/7 support
With increasingly complex hybrid environments has overwhelmed and underserviced traditional service management practices. Organizations are looking for IT Service Management (ITSM) with advanced support and management to better impact modern IT environment and user expectations.KENEXES ITSM-based Service Management deliver incident, problem, and change management with advanced automation and orchestration capabilities. 24x7 Service Management provides single point of contact for better response to incident, requests and escalation. Our technical service specialists handle tickets more quickly and efficiently to accelerate services delivery and faster value realization.